Welcome to DuPage County Circuit Clerk's Office Support

If you are having a problem with E-Citations, please visit the FAQ section below to see if your porblem had been solved before. If you cannot find an answer then click on the green bubble with the " + " to create a service call. Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@dupagecountycircuitclerksoffice.zendesk.com.


DuPage County Circuit Clerk's Office

Ambrose Contreras June 26, 2013 Announcements

As of 03/13/2015 11:26 CST

Affected systems : All systems and network connections are functioning normally.

Ambrose Contreras June 19, 2013 Announcements

If you "Sign Up as a user you can subscribe to this article and get instant notification of system outages at the Circuit Clerk's office.

Date of this update 11/05/2015 15:28

The Friday, November 6th 5pm to 2am Circuit Clerk System downtime has been canceled.

This was the originally planned outage.

On Friday, November 6th, the Circuit Clerks computer systems (DUCS, Image) will be down starting at approximately 5pm to 2am.  This is the production Clerk’s Records System, and any system that interfaces with DUCS, including the image system. During this maintenance window, users both Internal and External will experience intermittent connectivity to the following:



If you have any questions at all related to the upcoming maintenance window, please do not hesitate to ask.

 Thank you very much for your patience with this event.

You are welcome to submit a ticket here if you have any questions.


Dean Incopero Oct 8 Announcements

We have been notified by one of our Internet providers that they will be performing maintenance on their equipment on Wednesday October 28, 2015 from 12:00 AM to 6:00 AM.  This maintenance could potentially affect our internet service.  While employees will have access to the internet from inside the County network, access to County websites and remote access from outside the County network could be interrupted during the maintenance window.       

 We apologize for any inconvenience.  

Ambrose Contreras Mar 26 FAQ - Frequently Asked Questions and Self Help / IUCS Agency User

The Login page has been streamlined to just require your USERID and PASSWORD. There is no need to select your user role or your county to LOGIN to the system.  

If you are a multi-jurisdictional user your various offices will be available once you login.


If you still need help or direction you are welcome to submit a trouble ticket with IUCS as your system choice.

Enter an e-mail where we can reach you and a phone number  we can call during normal business hours.

Please pick "IUCS" as the system, from the drop down box,

and fill in the details of the issue you would like addressed.

We will contact you as soon as the message is read.

Click here.

Ambrose Contreras August 28, 2014 FAQ - Frequently Asked Questions and Self Help / E-Appeals


Server environment changes have forced a move to a new location.

This is the web page you will see:


We have migrated to new improved server.
If you are seeing this page then go to comand prompt and try flushing dns.
Click here to find help on how to flush dns entry

The New server IP is You can Click Here to access the server using IP address.


This is newer method that takes into account the Windows 7 interface and how ot get to a command window.


 Either method is correct.


If you have a question about this topic that is not addressed here, please use E-Appeal as your system and click on the link below and your representative will be contacted during standard business hours. Click here .


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